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FAQs

Have questions about your computer, network, or software? Browse our FAQ’s below. The Computer Guy NJ has compiled the most common questions we receive from homeowners and business owners across northern and central New Jersey. If you do not find the answer you are looking for, call us at (973) 402-2672 or ask at our Contact Us page and a certified technician will be happy to help.

One of the most common questions in our guide is: “How do I know if I need a repair or a new computer?” In many cases, a slow or crashing computer can be restored to full speed with a thorough tune-up, virus removal, or hardware upgrade — at a fraction of the cost of a new machine. Our technicians assess your system honestly and give you a clear recommendation before any work begins

Another frequently asked question: “Do you offer on-site service?” Yes — we come directly to your home or office anywhere in Northern and Central New Jersey. We also offer secure remote support sessions for issues that can be resolved without an in-person visit. Both options are available with prompt scheduling.

We also get asked: “What brands do you support?” The Computer Guy NJ services all major PC brands including Dell, HP, Lenovo, Asus, and Acer, as well as Apple Mac desktops and laptops, iPads, iPhones, and Android devices. We support Windows 10, Windows 11, and macOS across all recent versions. For more answers, contact us directly.

Q?Do you custom build computers?
A.

No, we are not currently custom-building computers.  Our staff would be happy to help direct you to where you can find the right parts at a great price, but we do not build custom machines ourselves.  With all the variety in the commercial market, most clients are advised to just purchase a preset computer.  Only experienced clients looking for serious, specific applications are advised to build their own machine.

Q?Do you work on tablets / smartphones?
A.

Yes!  We can help you set up your tablet or smartphone and sync your calendars & email.  We do not, however, repair broken screens on either tablets, smartphones, or laptops.

Q?Do you sell computers?
A.

Yes!  The Computer Guy NJ does sell select Dell, HP, Lenovo, Asus, and Acer desktop and laptop computers.  Please contact us for more information.

Q?My computer was fast when I bought it, and now it seems slow. Why?
A.

There are many reasons why your computer may seem slow.  One of the most common reasons is that as your computer is used, the hard disk drive becomes fragmented, slowing the amount of time it takes to read a file off the hard drive. This affects the speed at which programs load as well.  Additionally, cached files from browsing sessions can continue to pile up in your temp directories.  Routinely running a disk defrag or disk cleanup can keep your computer running smoothly.

Q?What do I need to do to protect myself from Viruses?
A.

Keeping your computer protected from viruses is an easy process that you should begin the moment you first turn on your computer.  Make sure that you have a reputable anti-virus protection software actively installed on your computer and that you frequently update it.  Most virus security platforms allow you to set up a convenient time for your computer to download and install updates.  Some popular anti-virus programs include: Avast Free Antivirus, Eset NOD32 Antivirus, BitDefender, Malware Bytes.